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Return & Refund Policy

If you are not entirely satisfied with your purchase, we're here to help, so please contact:


Saltspring Dairy Service Ltd/ BC Organic Dairy


Brian Holshoe


Tel 250-537-1300...


Toll Free 877-537-9623


Voice Mail 24-7






Via Postal Mail:

Box 382


Ganges BC


V8K 2W1


You have 7 calendar days to contact us with your questions and request about an item from the date you received it. In the event your order is received damaged or has quality issues, your order will be replaced free of charge including shipping and handling fees.


You may not have to return any damaged or unsatisfactory product to receive a replacement or a refund. The replacement of your order related to quality issues is at the sole discretion of BC Organic Dairy.


If you are entitled to a refund, we will refund the purchase price, including shipping and handling fees, using the original method of payment within 7 days.


Note: We may occasionally ask you to send back the item you consider defective. Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, usually 7 days whether you are entitled to a refund or a replacement will be made as a result of the defect evaluation.

Shipping Policies

The goods are delivered in 2 or 3 days. Typically, the client’s card is charged 2 or 3 days later after their deposit returns have been recorded.

Conditions of Use

This site is the property of and managed by BC Organic Dairy. Visiting this site means that you agree to the terms and conditions set out below. These terms and conditions may be changed at any time without notice. BC Organic Dairy is the owner of the entire contents of the site and the material presented therein. It is also the exclusive owner of certain names, logos, drawings, words, headings, and slogans that may constitute commercial names or trademarks, whether registered or not. Certain other commercial names, trademarks, words, logos, and images are the property of their respective holders. opying, redistributing, reproducing, or republishing any information on this site in any form whatsoever is strictly forbidden except for personal use.

Scope and application

The policy covers all personal information collected by BC Organic Dairy. This personal information is collected from the website for BC Organic Dairy during any other contact entered into with BC Organic Dairy by telephone, mail or other means regarding BC Organic Dairy products.

The policy also covers certain information we collect from our partners for the provision of services or when you have consented to the sharing of your personal data.

The personal information we collect and why we collect it.

We collect certain personal information and create a file on our clients, website users and anyone else who communicates with us, in particular when they purchase our products, take advantage of our offers, and discounts or benefits.

This file will normally comprise their name, address, telephone numbers, email address, age bracket, preferred language of communication, information about the products and a service purchased or suggested as well as offers, discounts and benefits they are taking advantage of and, in some cases, information on their preferences and purchasing habits.